Shipping & Return Policy

Shipping Policy

• Orders are processed within 24–48 business hours.
• Standard delivery across India in 5–7 working days.
• Metro cities may receive orders within 3–5 days.
• Free shipping on prepaid orders above ₹999.
• COD charges (if applicable) are non-refundable.
• Tracking details are shared once the order is dispatched.
• International delivery timeline: 10–20 working days.
• Custom duties must be paid by the customer.
• Returns or exchanges are not available for international orders.

Return Policy

• All returns must be postmarked within 2 days of product delivery.
• Made-to-order products are final sale and cannot be returned.
• All returned items must be new, unused, and in their original condition.
• Returns will not be accepted if the brand tag or plastic seal is removed from the product.
• Pickup will be attempted twice. If unsuccessful, you will need to return the shipment to our address.
• Reverse pickup is dependent on the availability of the service in your area.
• Issues related to quality or quantity must be reported within 24 hours of delivery for prompt resolution.
• COD charges are non-refundable.
• A 100 INR logistics charge will be deducted as part of the refund process.
• Returns or exchanges are not available for international shipments.

Return Process

1. Raise your request at www.clothekraft.com with photo/video proof showing tag & seal.
2. Pickup in 4–5 working days after approval.
3. Refund is initiated after inspection.
4. Refund appears in 3–5 business days.

Cancellations

• Orders cannot be canceled once shipped. If eligible for return, you may return the item in accordance with our return policy.
• Refusing to accept your order at delivery will be considered a return, and a refund will be processed as per the return policy.
• Orders can be canceled before they are shipped by visiting the "My Account" page or contacting customer support.
• Pre-orders: Cancellations are allowed within the first 24 hours of ordering. Beyond this period, cancellations cannot be processed.

Exchange Policy

• All exchange requests must be raised within 2 days of product delivery.
• Items must be new, unused, and in their original condition, with all original tags and packaging intact.
• Exchanges will not be accepted if the brand tag or plastic seal has been removed.
• A reverse pickup will be attempted twice. If both attempts fail, the customer will be responsible for sending the item back to our return address.
• Reverse pickup is subject to service availability in your area.
• Any issues related to quality or quantity must be reported within 24 hours of delivery for prompt assistance.
• Exchange refusals post shipping your exchange product will incur a deduction of INR 200/- from your refund. Kindly place an exchange request only if you wish to go ahead with it.
• Returns or exchanges are not available for international orders.